
Shakera Mikell
I am rather disappointed with the app because I have been waiting for cash back since Thanksgiving/Black Friday. Seeing as it is now May, I have waited more than 14 weeks/120 days after my purchases and still have yet to receive my cash back. The purchases have disappeared from my pending transactions. I'm just incredibly saddened with my experience in the within the last 6 months.
6 people found this review helpful
Rakuten Rewards
May 14, 2025
We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out.

Jasmina
I’ve used Rakuten since 2019, but this and last year have been terrible. Every time I try to buy using PayPal, I get sent back to the start or see errors like “no permission.” I’ve cleared cache, reinstalled, and even contacted support — nothing helped. It’s frustrating, even when cashback is good. Thinking of switching to a more reliable app.
75 people found this review helpful
Rakuten Rewards
April 22, 2025
Our team would love to dig into what store you are encountering this issue with. Please reach out to our team at socialhelp@rakuten.com so we can help you out.

Tania
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Update: too many ineligible purchases. Verbage is tricky for conditions. makes it sound like you should get cash back, but then inquire and oh nope its another ineligible purchase. Won't honor cash back even when in their own words says you should. They probably won't even correct the conditions where I pointed out the error stating ... Groceries ineligible UNLESS delivered from store. Site has become shady and bucks with cash back anymore. terrible in my opinion.
23 people found this review helpful
Rakuten Rewards
December 3, 2024
Thank you for this feedback. A merchant may disqualify a purchase or a portion of a purchase for Cash Back if there are returns, exchanges, or cancellations on any part of the order. Every one of our partnered merchants also have their own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back.