
A Google user
- Flag inappropriate
- Show review history
I used to love this app and it previously worked perfectly but since I updated it a few weeks ago, I have not been able to sync my steps from Samsung health. My last recorded steps are from 22nd January 2020! I'm using a Samsung S9+ with the latest version of Android, the Samsung Health app & a Samsung Galaxy watch. All are updated regularly and I have not made any other changes. I have tried disconnecting & reconnecting Samsung health within the Virgin Pulse app but to no avail.
11 people found this review helpful
Personify Health, Inc.
February 14, 2020
We would appreciate if you could contact our Support team, so we can address your inquiry in further detail. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Paul Buckland-White
Possibly the poorest designed app for fitness ever. The friends tab doesn't show friends, only the leaderboard. Finding the friends section requires 3 different buttons. It's dominated by features I will never use but can't disable. I only joined to support a step challenge but I feel like I'm being forced to declare what I spend, what I eat and how much I sleep. It's like I'm obliged to submit my photo, height, weight, age. It's great if you want to but can't remove notifications if you don't.
11 people found this review helpful
Personify Health, Inc.
October 7, 2022
Thank you for taking the time to let us know how you feel.We appreciate your feedback. Please rest assured members' opinions matter to us and we suggest forwarding the suggestions on how to improve the platform to our Support team, via email (support@virginpulse.com),Live Chat (2AM-9PM EST, Monday - Friday) or Phone(8AM-9 PM EST, Monday - Friday)

Caroline Finch
Not impressed. 1.accompanying max buzz watch doesn't always seem to sync with the app, 2.challenges seem to lose our team or say we're on a lot less steps than we are, 3.also the rankings seem to start from 26, with 1-25 being at the bottom of the list. Has some good features with the health learning aspects & challenges, if only all the bugs could be resolved, then I would give it a 4 star, as still not quite a good as Garmin, sleep recorder doesn't record all the times I wake up/move about.
13 people found this review helpful