Marshall Voice

Needs a desperate update - Obselete for new phones. Changed WiFi and had to reset through the App and wasn't working. After 24hours of investigating and trying get Alexa to work I found that if you have a far older phone/Android system the App will work, this is why it wasn't working through my latest phone. Trying on any new device it will simply not process or work, I can see people have raised with Marshall but no update has been done since summer '23.

Using Samsung Galaxy S10, latest android update. Was able to setup the connection right in December using the same phone. Now, switched network hub and when connecting to wifi I can only choose network from the Stanmore II Alexa speaker which has not internet access. Fails on this step. Help from your support hasn't solved the issue. Same problem as other users. Speaker sound great, app is terrible. Considering returning the speaker bought just 3 months ago.

No stars for this app. Reason, it simply doesn't connect to wifi regardless of what you do. I've been on to the technical support on numerous to try and resolve this bit to no avail. I have had replacement speakers, again still no joy. All other devices in the house can connect effortlessly. Clearly this is an ongoing issue judging by similar reviews. It's got to the stage now where the helpdesk just ignore customers to avoid the hassle. Despicable service. Zero stars.